Getting Started with ERIC

Accessibility First

ERIC is designed with larger text, high-contrast colors, and simple navigation specifically for seniors and individuals with disabilities. If you need any assistance during setup, our support team is here to help.

Download & Installation

System Requirements:

iOS 12.0 or later (iPhone 6s and newer)
Android 8.0 or later
Internet connection for setup and monitoring
Location services enabled

Installation Steps:

Download ERIC from the Apple App Store or Google Play Store
Open the app and tap "Start Your Free Trial"
Create your account using your email address
Allow necessary permissions (location, notifications)
Complete the simple setup wizard

Initial Setup Guide

1. Personal Information

Enter your basic information and emergency contacts.

2. Emergency Contacts

Add up to 5 emergency contacts who will be notified if ERIC detects a potential emergency situation.

App Features

Emergency Detection

ERIC uses advanced algorithms to identify potential emergencies based on:

Unusual inactivity periods
Missed routine activities
Significant changes in daily patterns
Extended periods without phone interaction

Customizable Alerts

Set up personalized monitoring schedules and customize when and how your emergency contacts are notified.

Troubleshooting

I'm getting false alarms

False alarms can occur when:

Your routine changes significantly
You're in a location with poor cell signal
Your phone battery dies unexpectedly
You travel or stay somewhere overnight without updating ERIC

You can adjust sensitivity settings in the app or temporarily disable monitoring when traveling.

The app is draining my battery

ERIC is optimized for minimal battery usage, but if you notice excessive drain:

Update to the latest version of ERIC
Restart your phone
Check that other apps aren't causing conflicts
Ensure you're not running unnecessary background apps

Normal usage should only use 2-5% of your daily battery.

Account & Billing

Subscription Information

ERIC Basic Plan: $12.99/month

30-day free trial for new users
Cancel anytime, no contracts
Full access to all current features
Standard email and chat support

Managing Your Subscription

To cancel your subscription:

iOS: Go to Settings > Apple ID > Subscriptions > ERIC > Cancel Subscription
Android: Go to Google Play > Account > Subscriptions > ERIC > Cancel

Billing Questions: Your subscription is managed through your app store (Apple or Google). For billing disputes, contact your app store's customer service.

Account Settings

Access your account settings within the ERIC app to:

Update emergency contacts
Modify personal information
Adjust monitoring preferences
Change notification settings
Update medical information

Privacy & Security

Your Data Protection

ERIC is built with privacy-first design principles:

Local Processing: Most data analysis happens on your device
Minimal Data Collection: We only collect what's necessary for safety monitoring
No Data Selling: Your information is never sold to third parties
Encrypted Storage: All data is encrypted both in transit and at rest
User Control: You control what information is shared and with whom

What Data We Collect

Location data for emergency response
Activity patterns for monitoring
Emergency contact information
Basic health information you choose to provide
App usage statistics for improvement

Data Sharing

Your data is only shared:

With your designated emergency contacts during alerts
With emergency services if you're unable to respond
With your consent for specific features

For complete details, review our Privacy Policy and Terms of Service.

Accessibility Features

Designed for Everyone

ERIC follows WCAG 2.1 AA accessibility guidelines and includes:

Visual Accessibility

Large, easy-to-read text
High-contrast color scheme
Screen reader compatibility
Adjustable font sizes

Motor Accessibility

Large touch targets
Voice control compatibility
Simplified navigation
Minimal required interactions

Cognitive Accessibility

Simple, clear language
Consistent interface design
Helpful onscreen guidance
Customizable complexity levels

If you experience accessibility issues, please contact our support team for immediate assistance.

ERIC App Support Center