ERIC App Support Center
Safety that works even when you can't - Get help with your autonomous monitoring app
Getting Started with ERIC
Accessibility First
ERIC is designed with larger text, high-contrast colors, and simple navigation specifically for seniors and individuals with disabilities. If you need any assistance during setup, our support team is here to help.
Download & Installation
System Requirements:
- iOS 12.0 or later (iPhone 6s and newer)
- Android 8.0 or later
- Internet connection for setup and monitoring
- Location services enabled
Installation Steps:
- Download ERIC from the Apple App Store or Google Play Store
- Open the app and tap "Start Your Free Trial"
- Create your account using your email address
- Allow necessary permissions (location, notifications)
- Complete the simple setup wizard
Initial Setup Guide
1. Personal Information
Enter your basic information and emergency contacts.
2. Emergency Contacts
Add up to 5 emergency contacts who will be notified if ERIC detects a potential emergency situation.
App Features
Emergency Detection
ERIC uses advanced algorithms to identify potential emergencies based on:
- Unusual inactivity periods
- Missed routine activities
- Significant changes in daily patterns
- Extended periods without phone interaction
Customizable Alerts
Set up personalized monitoring schedules and customize when and how your emergency contacts are notified.
Troubleshooting
False alarms can occur when:
- Your routine changes significantly
- You're in a location with poor cell signal
- Your phone battery dies unexpectedly
- You travel or stay somewhere overnight without updating ERIC
You can adjust sensitivity settings in the app or temporarily disable monitoring when traveling.
ERIC is optimized for minimal battery usage, but if you notice excessive drain:
- Update to the latest version of ERIC
- Restart your phone
- Check that other apps aren't causing conflicts
- Ensure you're not running unnecessary background apps
Normal usage should only use 2-5% of your daily battery.
Account & Billing
Subscription Information
ERIC Basic Plan: $12.99/month
- 30-day free trial for new users
- Cancel anytime, no contracts
- Full access to all current features
- Standard email and chat support
Managing Your Subscription
To cancel your subscription:
- iOS: Go to Settings > Apple ID > Subscriptions > ERIC > Cancel Subscription
- Android: Go to Google Play > Account > Subscriptions > ERIC > Cancel
Billing Questions: Your subscription is managed through your app store (Apple or Google). For billing disputes, contact your app store's customer service.
Account Settings
Access your account settings within the ERIC app to:
- Update emergency contacts
- Modify personal information
- Adjust monitoring preferences
- Change notification settings
- Update medical information
Privacy & Security
Your Data Protection
ERIC is built with privacy-first design principles:
- Local Processing: Most data analysis happens on your device
- Minimal Data Collection: We only collect what's necessary for safety monitoring
- No Data Selling: Your information is never sold to third parties
- Encrypted Storage: All data is encrypted both in transit and at rest
- User Control: You control what information is shared and with whom
What Data We Collect
- Location data for emergency response
- Activity patterns for monitoring
- Emergency contact information
- Basic health information you choose to provide
- App usage statistics for improvement
Data Sharing
Your data is only shared:
- With your designated emergency contacts during alerts
- With emergency services if you're unable to respond
- With your consent for specific features
For complete details, review our Privacy Policy and Terms of Service.
Accessibility Features
Designed for Everyone
ERIC follows WCAG 2.1 AA accessibility guidelines and includes:
Visual Accessibility
- Large, easy-to-read text
- High-contrast color scheme
- Screen reader compatibility
- Adjustable font sizes
Motor Accessibility
- Large touch targets
- Voice control compatibility
- Simplified navigation
- Minimal required interactions
Cognitive Accessibility
- Simple, clear language
- Consistent interface design
- Helpful onscreen guidance
- Customizable complexity levels
If you experience accessibility issues, please contact our support team for immediate assistance.
Contact Support
We're Here to Help
Our support team understands the unique needs of seniors and individuals with disabilities. We're committed to providing patient, clear assistance.
When contacting support, please include:
- Your device type (iPhone/Android)
- ERIC app version
- Description of the issue
- Steps you've already tried
Emergency Situations
If you're experiencing a medical emergency, call 911 immediately. Do not rely solely on ERIC for emergency response.