ERIC App Support Center

ERIC App Support Center

Safety that works even when you can't - Get help with your autonomous monitoring app

Getting Started with ERIC

Accessibility First

ERIC is designed with larger text, high-contrast colors, and simple navigation specifically for seniors and individuals with disabilities. If you need any assistance during setup, our support team is here to help.

Download & Installation

System Requirements:

  • iOS 12.0 or later (iPhone 6s and newer)
  • Android 8.0 or later
  • Internet connection for setup and monitoring
  • Location services enabled

Installation Steps:

  1. Download ERIC from the Apple App Store or Google Play Store
  2. Open the app and tap "Start Your Free Trial"
  3. Create your account using your email address
  4. Allow necessary permissions (location, notifications)
  5. Complete the simple setup wizard

Initial Setup Guide

1. Personal Information

Enter your basic information and emergency contacts.

2. Emergency Contacts

Add up to 5 emergency contacts who will be notified if ERIC detects a potential emergency situation.

App Features

Emergency Detection

ERIC uses advanced algorithms to identify potential emergencies based on:

  • Unusual inactivity periods
  • Missed routine activities
  • Significant changes in daily patterns
  • Extended periods without phone interaction

Customizable Alerts

Set up personalized monitoring schedules and customize when and how your emergency contacts are notified.

Troubleshooting

I'm getting false alarms

False alarms can occur when:

  • Your routine changes significantly
  • You're in a location with poor cell signal
  • Your phone battery dies unexpectedly
  • You travel or stay somewhere overnight without updating ERIC

You can adjust sensitivity settings in the app or temporarily disable monitoring when traveling.

The app is draining my battery

ERIC is optimized for minimal battery usage, but if you notice excessive drain:

  • Update to the latest version of ERIC
  • Restart your phone
  • Check that other apps aren't causing conflicts
  • Ensure you're not running unnecessary background apps

Normal usage should only use 2-5% of your daily battery.

Account & Billing

Subscription Information

ERIC Basic Plan: $12.99/month

  • 30-day free trial for new users
  • Cancel anytime, no contracts
  • Full access to all current features
  • Standard email and chat support

Managing Your Subscription

To cancel your subscription:

  • iOS: Go to Settings > Apple ID > Subscriptions > ERIC > Cancel Subscription
  • Android: Go to Google Play > Account > Subscriptions > ERIC > Cancel

Billing Questions: Your subscription is managed through your app store (Apple or Google). For billing disputes, contact your app store's customer service.

Account Settings

Access your account settings within the ERIC app to:

  • Update emergency contacts
  • Modify personal information
  • Adjust monitoring preferences
  • Change notification settings
  • Update medical information

Privacy & Security

Your Data Protection

ERIC is built with privacy-first design principles:

  • Local Processing: Most data analysis happens on your device
  • Minimal Data Collection: We only collect what's necessary for safety monitoring
  • No Data Selling: Your information is never sold to third parties
  • Encrypted Storage: All data is encrypted both in transit and at rest
  • User Control: You control what information is shared and with whom

What Data We Collect

  • Location data for emergency response
  • Activity patterns for monitoring
  • Emergency contact information
  • Basic health information you choose to provide
  • App usage statistics for improvement

Data Sharing

Your data is only shared:

  • With your designated emergency contacts during alerts
  • With emergency services if you're unable to respond
  • With your consent for specific features

For complete details, review our Privacy Policy and Terms of Service.

Accessibility Features

Designed for Everyone

ERIC follows WCAG 2.1 AA accessibility guidelines and includes:

Visual Accessibility

  • Large, easy-to-read text
  • High-contrast color scheme
  • Screen reader compatibility
  • Adjustable font sizes

Motor Accessibility

  • Large touch targets
  • Voice control compatibility
  • Simplified navigation
  • Minimal required interactions

Cognitive Accessibility

  • Simple, clear language
  • Consistent interface design
  • Helpful onscreen guidance
  • Customizable complexity levels

If you experience accessibility issues, please contact our support team for immediate assistance.

Contact Support

We're Here to Help

Our support team understands the unique needs of seniors and individuals with disabilities. We're committed to providing patient, clear assistance.

When contacting support, please include:

  • Your device type (iPhone/Android)
  • ERIC app version
  • Description of the issue
  • Steps you've already tried

Emergency Situations

If you're experiencing a medical emergency, call 911 immediately. Do not rely solely on ERIC for emergency response.

© 2025 JAERIMY, Inc. All rights reserved. | ERIC is a registered trademark of JAERIMY, Inc.

Version 1.0 - MVP Release | Last Updated: July 2025