ERIC App - SMS Messaging Opt-In Workflow

Overview - ERIC Emergency Messaging System

ERIC (Emergent Reply Imminent Crisis) is a safety app that monitors users through time-based check-in events. When users fail to acknowledge these safety events, ERIC automatically sends SMS notifications to their designated emergency contacts.

Important: ERIC sends ONLY emergency and transactional messages. No promotional, marketing, or advertising SMS messages are ever sent.

Message Types:

  • Emergency Alerts: Sent to emergency contacts when a user misses a safety check-in
  • System Notifications: Account verification, security alerts to app users
  • Confirmation Messages: Opt-in confirmations and opt-out acknowledgments

Emergency Contact SMS Opt-In Workflow

This section documents how emergency contacts provide express written consent to receive SMS messages from ERIC.

Step 1: User Initiates Emergency Contact Addition

When a ERIC app user wants to add someone as an emergency contact:

  • User opens ERIC app and navigates to "Emergency Contacts"
  • User enters contact's name, relationship, and email address
  • User clicks "Send Invitation" to invite the emergency contact

Step 2: Emergency Contact Receives Invitation

The potential emergency contact receives an email invitation containing:

Subject: [User Name] has invited you to be their emergency contact in ERIC

Message:
Hi [Contact Name],

[User Name] has added you as an emergency contact in their ERIC safety app. ERIC monitors [User Name]'s daily safety through check-in events. If they miss a check-in, you'll receive an SMS message with their location so you can help ensure their safety.

To accept this responsibility and provide consent to receive emergency SMS messages, please click the link below:

[COMPLETE CONSENT PROCESS - Link to consent page]

Questions? Contact us at support@getericapp.com

Step 3: Consent Collection Page

When the emergency contact clicks the invitation link, they're directed to a dedicated consent page featuring:

Emergency Contact SMS Consent Form

[User Name] Emergency Contact Agreement

By accepting this role, you agree to:

  • Receive SMS text messages when [User Name] needs assistance
  • Respond appropriately to emergency situations
  • Receive GPS location data during emergencies

Mobile Phone Number:

Message and data rates may apply. You can opt out anytime by replying STOP to any message or contacting support@getericapp.com

Step 4: Phone Number Verification

After providing consent, the emergency contact immediately receives an SMS verification:

From: +1(855)678-2155
Message: ERIC: You've agreed to receive emergency alerts for [User Name]. Reply STOP to opt out anytime. Verification code: 123456. Welcome to [User Name]'s safety network!

Step 5: Emergency Contact Activation

Once the emergency contact verifies their phone number:

  • Their SMS consent is recorded with timestamp
  • They're activated in the ERIC system
  • They receive a final confirmation message
  • The primary user is notified their emergency contact is active

App User SMS Opt-In Process

Primary ERIC app users also consent to receive system-related SMS messages:

During App Registration

When creating an ERIC account, users see:

Account Setup - SMS Verification

Mobile Phone Number:

We'll send a verification code to confirm your number. Standard message and data rates apply.

Sample Emergency Messages

Examples of SMS messages sent by ERIC:

Emergency Alert Example:
ERIC ALERT: Jane Smith missed her 6:00 PM safety check-in. Last location: 123 Main St, Reading PA. Time: 6:15 PM. Please check on her. Reply STOP to opt out.
System Notification Example:
ERIC: Your account password was changed. If this wasn't you, contact support immediately at support@getericapp.com. Reply STOP to opt out.
Opt-Out Confirmation Example:
ERIC: You've been removed from emergency alerts for Jane Smith. You will no longer receive SMS messages from ERIC. Contact support@getericapp.com to reactivate.

Opt-Out Process

All SMS recipients can opt out using these methods:

  • Reply "STOP" to any SMS message (processed immediately)
  • Standard Keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
  • Email: support@getericapp.com
  • App Settings: Manage preferences within the ERIC app
  • Online: Visit getericapp.com/sms-optout
Note: Emergency contacts who opt out will be immediately removed from the user's safety network and will no longer receive emergency alerts.

Compliance Information

  • TCPA Compliance: All consent is express written consent obtained before sending messages
  • Opt-Out Honored: All opt-out requests processed within 24 hours
  • Consent Records: Maintained with timestamps for regulatory compliance
  • No Marketing: Only transactional and emergency messages sent
  • Sender Identification: All messages clearly identify ERIC/JAERIMY, Inc.

Contact Information

JAERIMY, Inc.
Reading, Pennsylvania
Email: support@getericapp.com
SMS Opt-Out: Reply STOP to any message
Website: getericapp.com

This document serves as public documentation of our SMS opt-in workflow for regulatory compliance purposes.

Last Updated: 8/7/2025